Returns and Exchange

You can report any issues with your order within 24hrs of pickup or delivery to receive a credit. Frozen and Refrigerated products need to be reported within 24hrs to receive an exchange, credit or refund. Non Perishable goods can be returned within 30 days of order date.

Inform us as soon as possible if your order:

• Is missing items that you were charged for on the final receipt
• Contains damaged, spoiled, or otherwise unusable items

For missing or damaged items, we can issue a refund or provide a credit towards a future order up to the amount you paid for the item. Kiwanis Food Service may issue a partial refund or credit if only part of an item is missing or damaged.

Refunds are processed immediately, but it may take 5-10 business days for the funds to appear in your bank or credit card account, depending on your bank.

Any credits from Kiwanis Food Service can be viewed in the Credits, promos & gift cards section of your account and will automatically apply during checkout on your next order.

Note: Refunds are subject to certain conditions.